NewsLiquid Docs

Pages and navigation

Problem	Try
A feature has no visible entry	Check the four main navigation items, Account, page-bottom controls, and AI. If no button is present, treat it as unavailable in the current interface
A pop-out is blank	Keep the source page open and reopen it from Event Panels, Twitter monitoring, or the Agent header
Settings will not open	Check whether the account is signed in and refresh the page
Mobile navigation is hidden	Use the menu button in the top-left

News and market data

Problem	Try
No news results	Clear ticker, source, date, and “only with a coin” filters
Ticker and chart differ	Select the ticker on the intended card and verify venue and pair
A story looks outdated	Check publication time and open the original source

AI Agent

Problem	Try
Wrong page context	Remove context, return to the target page, then attach it again
Chart action stays on Waiting for chart	Select Open trading chart and apply. From the pop-out, keep the original NewsLiquid window open and select Show chart in main window
Tool unavailable	Check model, plan, permission, and MCP connection
Can the Agent trade?	Without OpenTrade, the Agent can only analyze page context. After OpenTrade is connected and authorized, it can use the account and trading capabilities allowed by that connection
Answer has no source	Ask for source URLs and verification items
Unexpected PTS use	Open MCP usage detail and compare the relevant charge rule

Twitter monitoring

Problem	Try
Account cannot be added	Check username spelling, account availability, plan, and monitor capacity
No alerts	Check enabled state, event types, delivery permission, and destination
Follow event unavailable	The target may not meet the product conditions for relationship data
Report misses a post	Check account set, period, source post time, and report generation time

MCP and PTS

Problem	Try
401	Check token, status, environment variable, and client restart
Tool missing	Check installed Skill and MCP server configuration
Call rejected by plan	Review plan class and published charge rule
Balance seems wrong	Compare recurring PTS, purchased PTS, used amount, and usage detail

Trading connections

Problem	Try
CEX connection fails	Check API key status, Secret, passphrase, permissions, IP allowlist, and provider region
Wallet stays pending	Open the wallet, verify domain and request, then complete or reject the signature
Order status is uncertain	Check order history before retrying
Protective order missing	Check venue support, reduce-only behavior, trigger direction, and submission result

Contact support

Send the page URL, approximate time, visible error, browser or client version, and a redacted screenshot. Include a non-sensitive request, order, or transaction identifier when available. Never send a private key, seed phrase, full API Secret, access token, or password.