Check News, Agent OS, Strategy, XPlus, and MCP in the top navigation, then Account, the page-bottom tools, and the right sidebar
A pop-out is blank
Keep the source page open and reopen it from Event Panels, Twitter monitoring, or the Agent header
Settings will not open
Check whether the account is signed in and refresh the page
Mobile navigation is hidden
Use the menu button in the top-left
News and market data
Problem
Try
No news results
Clear ticker, source, date, and “only with a coin” filters
Ticker and chart differ
Select the ticker on the intended card and verify venue and pair
A story looks outdated
Check publication time and open the original source
News is missing from the chart
Enable Show news and check that the story matches the current asset and scores above 70. Stock events have their own display switch.
AI Agent
Problem
Try
Wrong page context
Remove context, return to the target page, then attach it again
Cannot send an attachment
Check count, format, size, and upload status. Retry or remove failed files and check image-input capability. See attachments.
Chart shows configuration text
Wait for completion, then ask Agent to correct the visualization and include the underlying data table.
Continue an older conversation
Expand History, select the conversation, and use Load earlier messages when needed
Dock the floating window
Select Return Agent to sidebar to keep the current conversation in the page sidebar
Chart action stays on Waiting for chart
Select Open trading chart and apply. From the pop-out, keep the original NewsLiquid window open and select Show chart in main window
Tool unavailable
Check model, plan, permission, and MCP connection
Can the Agent trade?
Without OpenTrade, the Agent can only analyze page context. After OpenTrade is connected and authorized, it can use the account and trading capabilities allowed by that connection
Answer has no source
Ask for source URLs and verification items
Unexpected PTS use
Open MCP usage detail and compare the relevant charge rule
Twitter monitoring
Problem
Try
Account cannot be added
Check username spelling, account availability, plan, and monitor capacity
No alerts
Check enabled state, event types, delivery permission, and destination
Follow, unfollow, or pinned-post switch stays off
Read the account eligibility message. Follow uses the displayed follower threshold; unfollow requires more than 10,000 followers and fewer than 4,000 following; pinned posts require a supported account. Batch settings check every selected account
Report misses a post
Check account set, period, source post time, and report generation time
MCP and PTS
Problem
Try
401
Check token, status, environment variable, and client restart
Tool missing
Check installed Skill and MCP server configuration
Call rejected by plan
Review plan class and published charge rule
Balance seems wrong
Compare recurring PTS, purchased PTS, used amount, and usage detail
Trading connections
Problem
Try
CEX connection fails
Check API key status, Secret, passphrase, permissions, IP allowlist, and provider region
Wallet stays pending
Open the wallet, verify domain and request, then complete or reject the signature
Order status is uncertain
Check order history before retrying
Protective order missing
Check venue support, reduce-only behavior, trigger direction, and submission result
Contact support
Send the page URL, approximate time, visible error, browser or client version, and a redacted screenshot. Include a non-sensitive request, order, or transaction identifier when available. Never send a private key, seed phrase, full API Secret, access token, or password.